Privacy Policy

LEVELUP Tech Pty Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.

1. Information We Collect

We may collect the following types of personal information:

• Name, business name, job title
• Contact details — email address, phone number, postal address
• Information submitted through our contact forms or IT Health Check tool
• Technical data — IP address, browser type, pages visited (via analytics)
• Communications you send us

2. How We Collect Information

We collect information directly from you when you:

• Fill out a form on our website
• Contact us by email or phone
• Engage us for IT services
• Subscribe to communications from us

We may also collect information automatically via cookies and analytics tools when you browse our website.

3. Why We Collect Your Information

We use your personal information to:

• Respond to enquiries and provide our services
• Send service updates, invoices and support communications
• Improve our website and services
• Meet our legal and regulatory obligations
• Send marketing communications (only with your consent — you can opt out at any time)

4. Disclosure of Your Information

We do not sell your personal information. We may share it with:

• Trusted third-party service providers who assist us in operating our business (e.g. cloud platforms, email providers), bound by confidentiality obligations
• Regulatory authorities or law enforcement where required by law

Some of our service providers may be located overseas (including in the United States). We take reasonable steps to ensure they handle your information in accordance with Australian privacy law.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Access to personal data is restricted to staff who need it to do their job.

6. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings, though some features of the site may not function as intended.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise these rights, contact us at the details below.

8. Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we securely destroy or de-identify the information.

9. Contact Us

If you have questions about this policy, wish to access your information, or want to make a privacy complaint, please contact us:

• Email: [email protected]
• Phone: 02 4092 1299
• Address: Newcastle, NSW 2300, Australia

We will respond to complaints within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.