Managed IT · How we start
Every client starts with a level up.
The LEVELUP Project is the structured uplift we run for every new client. It brings your identity, devices, email and backup to a secure, reliable standard before we settle into day-to-day support.
Why we start here
Support is only as good as the environment underneath it.
Most IT problems trace back to an environment that grew without a standard: shared admin passwords, unmanaged devices, patchy backup, security settings that were never reviewed. Supporting that environment means fighting the same fires forever.
So we do not start by taking over your tickets. We start by lifting your environment to a standard where uptime is maximised and your security posture matches the current threat landscape. Then we keep it there.
Where most environments start
- Shared or never-changed admin passwords
- Devices set up by hand, every one different
- MFA optional, or missing entirely
- Backup assumed, never verified
- Email that is easy to impersonate
- Nobody can say how secure things actually are
Where the project leaves you
- Admin credentials rotated automatically
- Every device standardised and centrally managed
- MFA enforced for every user
- Microsoft 365 data backed up and restorable
- SPF, DKIM and DMARC protecting your email
- A Secure Score you can see, above 80%
The LEVELUP Journey
Six stages from kick-off to continuous improvement.
A structured path every new client moves through, with clear owners and timelines at each stage.
Kick off the project and collect the critical information.
Build a deep understanding of your environment.
Migrate services and support without disruption.
Uplift security, reliability and resilience.
Secure, reliable technology from day one.
Continuous improvement, every quarter.
What gets uplifted
Six workstreams, one standard.
The project covers the areas where weak configuration causes the most downtime and the most risk.
Identity and access
A modern identity foundation with risk-aware access control.
- Microsoft Entra Conditional Access
- MFA enforced for every user
- Legacy sign-in methods blocked
- Single sign-on for supported business apps
Devices and endpoints
Standardised, secured and centrally managed devices.
- Intune and Autopilot device management
- BitLocker encryption on compatible devices
- Rotating local admin passwords
- Compliance and patching policies enforced
Email and app security
Protection against phishing and impersonation where attacks actually arrive.
- Microsoft Defender for Office 365
- Safe links and safe attachments
- Anti-phishing and impersonation protection
- Third-party app consent controls
Security monitoring
Visibility and response wired into the managed service.
- Endpoint detection and response
- Vulnerability assessment and remediation
- Alerts, dashboards and reporting
Backup
Your Microsoft 365 data protected and restorable.
- Backup across Exchange, OneDrive, SharePoint and Teams
- Retention policies set to your needs
- Restore configuration and ongoing monitoring
Domain and DNS
The records that keep your email trusted and your services reachable.
- DNS configured and managed properly
- SPF, DKIM and DMARC email authentication
- Verified, functional and monitored
Measured, not assumed
We do not guess at secure. We measure it.
The uplift is benchmarked against Microsoft Secure Score. We review your score, close the gaps across identity, devices, applications and data, and target a score above 80%. Then the managed service keeps improving it.
What you walk away with
The LEVELUP Project is not a report. It is your environment, lifted.
Our guarantee
The 90-day satisfaction guarantee.
We believe long-term partnerships are earned through performance, not enforced by contracts. If you are not satisfied with our service in the first 90 days, you can exit the agreement with no penalty and no offboarding cost.
Start with a level up
Ready to level up your technology?
Tell us where your environment is today and we will show you what the LEVELUP Project would lift first.