Nick Moad
Co-Founder · Operations Director
About LEVELUP Tech
Enterprise-level capability. Genuine local service.
Local SMBs deserve better than impersonal national providers or small operators without the depth to scale.
Why we started
Built to bridge the gap.
Local businesses in Newcastle, the Hunter and Port Stephens were stuck with a frustrating choice: large national providers with strong capabilities but no real local presence, or smaller local operators who lacked the depth to handle complex technology needs.
LEVELUP Tech was built to bridge that gap — enterprise-level capability with genuine local service. Real people who take ownership. Local accountability. Onsite when it matters.
How we work
Local, accountable and AI-powered.
We run Managed IT for local businesses and build practical AI — and we use both in our own operations first. Our service desk uses AI agents to handle the predictable, repetitive work so our people can focus on the problems that need real thinking.
This is not a feature we demonstrate. It is how we actually work.
- Local supportBased in Newcastle, available across the Hunter and Port Stephens.
- Real people who take ownershipOne team responsible for your technology. No handoffs between unconnected providers.
- Onsite when it mattersRemote support handles most issues fast. Onsite is available when you need it.
- Enterprise-level capabilityThe depth and tools of a larger provider, without the impersonal service model.
- AI-powered operationsOur own service desk uses AI, which means our clients benefit from faster triage, better coverage and fewer delays.
Who we are
Founded and run by Nick and Michael.
Michael Wilson
Co-Founder · Sales Director
Local commitment
Newcastle, the Hunter and Port Stephens.
LEVELUP Tech is based in Newcastle. We support businesses across the Hunter Valley and Port Stephens, and we are onsite when the work requires it.
What clients say.
The changeover to LEVELUP has been really easy and seamless! The communication and service levels have been amazing and they action service requests super quickly.David Woods Active Accounting Group
We have worked with the team at LEVELUP Tech previously so we knew they were the right people to trust with our technology and cyber security.Andrew Hollingsworth Landstone Property
We chose LEVELUP Tech because they are a local team that we trust to get the job done and we know they can be here onsite in a short time when needed.Philippa Brooks PRD Port Stephens
Ready to work with a local technology partner?
Talk to our team.
Tell us about your business and what you are trying to improve.